“Burnout”, although currently a hot topic, is by no means a new concept. Even in our pre-pandemic lives this was a very real danger, especially in the workforce (although it can also happen in our personal lives as well). Luckily, Wharton’s own Adam Grant has come up with one of their simple yet highly effective nano-tools for leaders. His new article highlights his approach to preventing burnout, using a model he dubs “Demand-Control-Support”.
In this model, he highlights the strategy in the following ways:
Demand: Make structural changes that lighten the load on the person doing the job or redistribute tasks.
Control: When you can’t eliminate demands, you can at least give people the autonomy and skills they need to handle them.
Support: Create cultures that make it easy to request and receive help.
It is interesting to see how differently these changes are exemplified in different industries. In some, for instance, tasks forces were created to identify where time-consuming tasks were holding people up, and new systems were put in place to correct them. At a Cleveland hospital, it was discovered that doctors were spending an inordinate amount of time charting in an outdated electronic health record system. Once this “demand” was identified, new management software was put into place and doctors were able to spend more time with patients.
While some companies may be able to address these issues immediately, others are more reticent, especially in the face of a predicted economic downturn. Many companies are already facing lay-offs, which, if not handled properly, will only increase burnout, not decrease it. Should a company find itself here, it is important that leadership take into account the “Support” aspect of Mr. Grant’s model. This step is able to really highlight top-down changes, as leadership must sometimes make the shift to the idea that asking for help is a sign of strength, not one of weakness. When leadership opens up about personal struggles, this culture is normalized, and employees generally are less prone to burnout, even if their workloads increase.
With “quiet quitting” coming into the modern lexicon, burnout has been blamed for this drawback from work life. Ideally, using these nano tools will prevent burnout, and thus embolden employees to set these healthy boundaries without taking away from what they are able to offer in their jobs. Take a look at Mr. Grant’s newest piece and see how your company can integrate these measures. Economic fluctuations and workload shifts are inevitable, but burnout is not.
